The lion’s share of these calls are related to problems that Domos is able to fix. Either automatically or with the self-service functionality provided to the customer within the Domos App. Using AI and the Cloud to recognize and solve these Wi-Fi issues significantly decreases the number of calls to customer services.
Customer service representatives receive all relevant data from the router, and advice from the AI on specific issues discovered with proactive solutions.
This improvement in performance leads to more loyal customers, less churn and an increase in NPS.
This remarkable improvement in performance significantly prolongs the life of existing routers and enables existing customers to benefit.
This data will help ISP’s analyse and maintain their services. The statistics and big data can be valuable assets to marketing or BI teams.
It also allows the customer to manage their home network and benefit from VAS such as parental controls and security.